Provided exceptional customer service to sales and established strong relationships with both internal and external customers, vendors and service providers. Supervised a team of 5 people, monitoring and controlling medical material inventory levels and logistics operations. Prioritized and scheduled work for daily operations, including correspondence of Hazardous and Non-Hazardous materials. Created training manual used by district and later incorporated into company standards. Implemented safety procedures and conducted loss prevention investigations. Designed and administered operator training program to meet FDA guidelines for manufacturing medical devices. Coordinated and held safety meetings on a monthly schedule focusing on PPE and Hazardous Materials in and around the production area. Developed and facilitated safety training for all personnel working in plant. Supervised, train, and coach 3 Administrative staff members responsible for reconciling and distributing benefit vendor invoices for foundation billing. Ensured inventory integrity by timely and accurate receiving, picking, shipping, and inventory management. If you don’t list your skills, the hiring manager will likely put your resume straight into the “no” pile! Organized logistics operations for delivery laborers, first point of contact between the customer and Office logistic administrator. Trained associates about quality and Safety Procedures. Conducted quality audits to ensure compliance in areas of responsibility. An operations manager is key part of a management team and oversees high-level HR duties, such as attracting talent and setting training standards and hiring procedures. Collaborated with the Operations Manager to ensure accuracy of inventory, security, direct sales, and compliance to company policies/procedures. Provided missed appointment analysis to improve scheduling appointments, reduce customer complaints and improve Net Promoter Scores. Developed guide system enhancement projects and inter-departmental process improvements to Medicare collections and reduced error rates to 1%. Maximized efficiency of action plans to ensure the service center achieved planned productivity and load average. Coordinated with logistics director to provide appropriate supply and inventory levels and applied hazardous materials regulations as appropriate. Led Performance Management team responsible for preparing 26 employee Business-to-Business electricity sales & customer retention team for success. Coordinated with transportation team to maximum trailer cubing, pool point & LTL shipments and nightly volumes. Interpreted and enforced safety standards; conducted monthly safety meetings. Communication. Provided input to formal performance appraisals and/or prepared and delivered appraisals. Created and administered various classified and unclassified reports utilizing many Microsoft Office products including Excel, PowerPoint, Outlook and Word. Enhanced the overall success of the front-end operations by diversifying the customer service manager responsibilities in daily operations. Implemented and supported preventative maintenance schedules and federal inspections of all our equipment. Increased productivity and turnaround time across all operation centers by implementing and managing process improvements and platform enhancements. Developed and led team training and professional education programs to increase professional development among team members. Team Leadership Experience – Successful operations supervisor candidates have demonstrated … Complied with all DEA and FDA regulations reported and tracked any issues that could put us at risk. Mentored a foreign Afghanistan Division Operations Supervisor in all acquisitions, procurement, logistics, team building and managerial operations. You can accomplish this by providing specific, timely and respectful coaching and feedback to your crew to ensure operational excellence and to improve individual performance. By establishing staffing threshold levels, you will be able to immediately assess staffing shortfalls and adjust. When the hiring manager is looking over your resume, they want to see your skills and abilities. However, some aspects of this job remain constant. Delivered exceptional, comprehensive customer service; interacted with customers to assess needs and deliver appropriate services. Supervised the operations of a 36 door LTL terminal with a team of as many as 30 employees. Analyzed and adjusted manpower to support production schedules, meet customer orders, and maintain efficient operations while controlling operational/manpower costs. Please remove that bullet Ability to give good quality oral presentations In smaller organizations, operations managers must widen their circle of responsibilities and in some cases, meet with advertising and branding executives and other creatives. Utilized inventory management skills to track and compute petroleum inventory requirements for the organization. Worked directly with Warehouse Management System (WMS) providers to create a more efficient and customized warehouse operation. Supported section manager in providing guidance and operational knowledge to new business and managed money operations staff. Created with Sketch. Operations Manager Job Description (Skills, Duties, Salary, Certification & More) Jeff Gillis 0 Comments. Prepared weekly scheduling and assisted in weekly payroll processing. Contributed to successful on-boarding of qualified staff through participation in new hire orientations with Human Resources Department personnel. Worked closely with the Blast Engineer on the design development and implementation ensuring accuracy of execution and compliance with safety procedures. 6. Enforced safety standards which reduced non-combat related injuries during deployments to Iraq. Business / Functional Management Execute their operational and technical duties in line with organisational directives, as provided by the Superintendent or reporting line manager. Licensed to operate several Crown brand warehouse equipment. Provided guidance/supervision/training to less experienced staff members. Verified required inbound/outbound receipts with floor lead, ensuring that all products are properly counted and received into WMS system. Provided annual safety training to coworkers resulting in a safety first mentality. Engaged and improved associate morale and productivity by facilitating start-ups, associate interactions, mustang observations, and performance evaluations. Supervised and conducted monthly employee health and safety meetings, and implemented company policies and objectives for safety awareness. The skills you list on your resume vary a lot based on the job description. Utilized WMS to wave, manifest, research cartons, inventory control, product slotting, and quality assurance. Designed and provided individual chemical safety training presentation to hourly and staff personnel. You see, hiring managers usually have a checklist of required skills. Monitored and evaluated contractor performance against contract specifications and performance standards. Managed quality process and transportation in accordance with company policies and procedures to obtain optimal profitability. Managed sanitation departments upholding food safety and quality standards. Ensured adherence to established organizational and departmental policies and procedures, objectives, and safety standards. Ensured that all department employees received required safety training and appropriate materials. Operations managers need to be adaptable to any scenario, and need the skills to support them throughout. Revamped 3PL operation by proactively reducing operating cost while fulfilling contractual agreements and company standards. Used Microsoft Office regularly to create documents, spreadsheets and PowerPoint presentations as needed. Prepared and conducted performance appraisals and resolved associates relation issues that arose. Provided direct supervision of 100 loading docks, driver employees, and other support personnel. Supervised all administrative functions and coordinated all mission support and day to day logistical activities. Conducted annual performance appraisals for associates within multiple lines of businesses. Maintained safe and healthy work environment by performing and enforcing safety procedures. By Jeff Gillis. Spearheaded effective changes to existing methods, resulting key process improvements in accuracy and efficiency within data management department. Compiled data for daily operational reports, inventory control, payrolls, and other day-to-day reporting activity. Hired and trained 5 new technicians in safety standards, plant operations, preventive and corrective maintenance, and instrumentation. Directed and coordinated facility operations with Transmission, Marketing, Maintenance, and the Customer stakeholders. Maintained security of product and facility by enforcing security policies and procedures. Accelerate your career. Analyzed and reported on logistics operations in support of senior management decisions and contract negotiations. Organizational abilities refer to the ability of the operations manager to focus on different projects without getting ... 2. Managed inventory requirements and production goals, aimed at ensuring that operational targets are met. Operations supervisors must have the ability to determine the causes of and solutions to malfunctions or errors in operations. Implemented standard operating procedures as specified by FDA guidelines and initiated company safety programs. What do you consider to be the role of a supervisor? Writing a great Operations Supervisor resume is an important step in your job search journey. And while all of the skills listed above are indeed strong identifiers of an effective operations manager, there's a lot more to being a good operations manager than this. Dependable. Led team of 11 employees to implement new WMS CLICK in Master Distribution Center in Lebanon, IN. Implemented and coordinated various work processes to maximize output and maintained above average percentage on customer service ratings. Assisted senior management with strategic planning projects while conducting and preparing employee work performance evaluations. Supervised and disciplined all employees with company policies along with following or exceeding State and Federal safety regulations and guidelines. COMMUNICATES EFFECTIVELYAn effective operations manager knows how to communicate on many different levels with all types of people. Monitored Key Performance Indicators to ensure no financial penalties were incurred for inaccurate information. Monitored anti-money laundering adherence, reviewed transactions, conducted training programs and oversaw all day-to-day functions to ensure efficiency and compliance. Evaluated material handling and storage techniques, order processing, labor management and inventory management to promote efficient operations. Communicated and facilitated with internal and external customers regarding deadline for special projects for team or ongoing clinical study. Qualities required to succeed on this job include organizational, communication, and accounting skills. Performed administrative functions and oversight of operational performance. Presented safety information and performed safety training on staff. Provided direct supervision to 30-60 staff in the health information services division at Abbott Northwestern Hospital. Improved dispatch functionality and service capacity by resolving customer complaints efficiently and quickly. An effective operations manager should look into utilizing human resource software, which streamlines the process of setting performance goals, evaluating employees and maintaining up-to-date training and certification information. Reviewed correspondence and documents prepared for signature to ensure compliance with regulation. Recognized for preventing team performance and behavioral problems before becoming irreversible, as well as, thoroughly documenting employee disciplinary actions. Facilitated annual safety training classes and weekly safety talks. Leveraged suite to automate performance management reporting through executive dashboards and scorecards. Ensured all safety and environmental regulations were being followed; maintained company policies and standard operating procedures. Maintained confidentiality of thee Human Resources Department, financial and other proprietary company information. Conducted representative coaching and development sessions and issued proper disciplinary actions when needed. Utilized Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) to complete daily duties. This position, of course, brings with it many duties and responsibilities that have to be fulfilled. Provided excellent customer service by researching customer claims, deescalating customer complaints, analyzing customer needs and recommending additional products. Maintained compliance with OSHA, hospital safety and quality regulation and regulatory guidelines. The Core Supervisory Skills. However, this requires not only understanding a business’s overall goals and objectives, but using that information to run the business successfully. If you don’t list your skills, the hiring manager … Analytical skills also include evaluating the efficiency of processes and personnel. Participated in Six Sigma quality improvements. Coordinated development of information systems to monitor key performance indicators. Median Annual Salary: $60,420 ($29.05/hour) ... Interpersonal skills: A supervisor's role is predominantly a matter of managing people. Ensured all work areas were adequately staffed, promoted teamwork, encouraged career advancement and responded to any customer complaints/issues. Developed / implemented operational procedures and manuals for training staff and streamlining daily operations. Evaluated staff operations to ensure compliance with policies and procedures, security requirements, and applicable federal state and local regulations. Top 9 Skills for an Operation Manager Resume. Supervised 3 staff members, interacted with system architects, implemented quality control policies, conducted corporate feedback response. Utilized UPS, RPS and Fed Ex computerized systems to ship packages- ensured prompt departure of priority packages and LTL shipments. Facilitated training for Iron Mountain personal including orientation, safety training and other administration duties. Implemented training programs and conducted biannual assessments, delivering recognition and corrective action as needed. Recognized by general manager for ability to resolve customer complaints. Fulfilled event arrangements in agreement with group requirements and company standards. Supervised proper utilization of warehouse equipment and tools to increase productivity, efficiency, and safety. Performed administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments. Performed operations staffing reviews, scheduling, writing operational procedure and training. Safeguarded all personnel followed Technical Manual (TM) safety procedures when operating and maintaining equipment. Resolved customer complaints regarding scheduling, delivery and pricing. Adhered to OSHA and other relevant safety and regulatory requirements, including environmental and hazardous materials standards. Provided support and assistance to other departments as required ensuring compliance with company policies. Coordinated court dates, teleconferences, and inmate travel with attorneys, officers of the court, and fellow staff members. Supervised DVD fulfillment and distribution facility, processing over 3 million shipments annually. Developed and implemented corrective action plans for customer claims of extraneous. The ability to get your message across to your staff, your superiors and, most importantly, your customers is an essential skill that will be put to the test each day. Your job skills help you identify and solve operational problems. Managed warehouse, transportation, and administrative operations for the San Diego facility which distributed throughout Southern California and Mexico. Preformed weekly safety meetings and daily Job Safety Analysis decreasing accidents. MAXIMIZES STAFF UTILIZATION An operations manager is responsible for proper management of the organization's most critical asset—its people. Scheduled vacations, tracked attendance and handled disciplinary actions as needed. Administered performance reviews, implemented disciplinary actions, and recurrent training. Trained subordinates to maintain company standards and participated in continuous improvement activities. Provided direct supervision to over 56 personnel, delegating tasks and ensuring the timely and efficient completion of tasks. Implemented employee personal development plans; ensured professional development and growth. Managed and assigned corrective actions to departments, and developed projects to improving working conditions. Supervised seven personnel work center establishing routes, work assignments and equipment allocations to meet transportation, operations or production goals. Created PowerPoint presentations for upper management based land application and development strategies. Investigated root cause and implemented corrective actions for errors, accidents and opportunities for improvement. Tracked Reservist annual participation and if delinquent, advised Program Manager on possible corrective actions. Ensured that assigned personnel were fully informed of company policies, local procedures and other information pertinent to operations. Conducted quarterly performance evaluations - providing beneficial feedback to employees on work performance - that increased individual and organizational performance. Led collaboration with management in quality, transportation/dispatch, customer service and Human Resources. Scheduled all required united auto workers safety training classes. Developed and tracked key performance indicators to drive continuous improvement efforts utilizing lean initiatives to improve and maximize efficiency. Established operating schedules, training programs and manpower requirements for DOE development projects. Supervised staff of 15 tellers and customer service representatives, including training and performance evaluations. Both project managers and operations managers supervise daily activities. Managed day-to-day airport parking operations to city and company standards. 8. Supervised and enforced safety policies and practices Adherence to all OSHA-related safety requirements. Some organizations are large enough to have a Marketing Operations Manager. Attended weekly meetings, and respond to emails, Microsoft word, PowerPoint, excel knowledgeable. Implemented new inventory management strategies, which have greatly improved inventory metrics that go above company average. 5. Galvanized an improvement of disposition and handling of Hazardous materials while serving as team member to complete proper documentation. A good or bad ops manager can make or break the delivery of a product or service. Established employee development and performance management programs that offered employees continual training and advancement opportunities. CREATES A POSITIVE LEARNING ENVIRONMENTSuccessful operations mangers understand the need to surround themselves with highly skilled and capable employees. Provided direct supervision of all customer service representatives, inventory control clerks, and administrative assistants. Assisted in multiple audits both internally and externally with FDA, DEA, and Border Pharmacy. Managed the activities and performance of 15-20 employees receiving, sorting, and processing packages according to operational and safety standards. Coordinated maintenance warehouse equipment, kept records and reports. Operations Supervisor. In addition, measuring and tracking individual personnel performance will provide feedback that helps focus on issues and success factors that will improve the overall organization's performance. here is no doubt that the effective operations manger contributes directly to the organization's success. Recommended staffing levels and performance management actions including hiring, terminations, promotions and salary actions. Supervised over the logistics operation in the Atlanta Hub were we handled over 50,000 packages a week maintaining OSHA standards. Ensured all personnel under my direct supervision met all training requirements within the respective time frame as mandated by army standards. Handled payroll discrepancies for dispatchers and security officers. Provided frequent operational feedback to quality control issues and customer complaints. Conducted Hi-Lo certification training and other standardized safety practices to ensure compliance. Developed and implemented training programs which minimized losses and customer impacts. Operations Manager Resume Sample 1 2 Trained, monitored, and certified forklift drivers in operational competency and safety standards. Scheduled loading of rail cars and trucks to boost efficiency and deliver on customer requirements, and maintained product inventory records. Reduced customer complaints and increased failure detection by devising and implementing quality training program. For one, the acknowledgment that there is always room to improve. Established production schedules, defined staffing requirements, and implemented optimized and safety procedures. Motivated and developed teams to meet production goals while maintaining exemplary customer and employee retention. Developed production schedules and managed all aspects of daily manufacturing. Data Entry Skills. Prepared bi-weekly direct deposit payroll funding to the corporate treasury department. Interfaced and coordinated with operations department, customer service, and business development managers to ensure fulfillment of customer expectations. Established operational Policies and implemented process improvements to ensure superior quality and outstanding output of private label dog and cat food. Used knowledge of New WMS systems to trouble-shoot and problem solve issues on warehouse floor. Established effective relationships with human resources and manpower planning to ensure optimal schedule coverage and appropriate staff retention. Provided supervision for operations staff of 5 supporting regional Claims organization. Provided excellent customer service and personally ensured customer complaints were positively resolved. Conducted learning need analysis and reviewed key performance indicators to suggest learning solutions. Directed a team of thirty five employees with direct supervision of unit leaders. Established and attained department production goals. Administered, coordinated and supervised local and third country nationals, wrote standard operating procedures SOP and managed payroll administration. Utilizing human resource software will allow your organization to quickly create employee handbooks, utilize office policy examples and various HR forms and checklists, as well as a library of IRS forms and U.S. Department of Labor posters. Assisted in generating specific information for weekly safety meetings. Utilized Schedule Baselines for estimating production schedules and improving efficiency per FTE. Ensured quality of work by planning, scheduling, and reviewing production, consistently meeting performance standards. Coordinated and supervised daily activities of business support, technical or production team or department. They must serve as role models for both the employees and the department managers, which means that … Conducted monthly performance evaluations for 100+ individuals; reviewed attainment of objectives; and addressed areas for improvement. Trained all floor operations and sorting personnel on quality specifications and completed performance evaluations for all plant personnel. Provided direct supervision of staff and provided back-up to Supervisor of Shelter Programs. Coordinated daily activities and oversaw performance of staff in the large-lathe area in an ever-changing, union-driven environment. Provided all hazardous materials transport. A successful operations manager knows the importance of building a strong team and developing positive relationships among team members. Counseled and provided numerous solutions to personnel on various professional development and career advancement. Ideal Skills of an Operations Manager. Ensured safety standards, proper training/certification for forklift operators. Provided world-class customer service for internal and external customers to include multitasking in a fast- paced, high-demand environment. Coordinated the hiring, promoting, disciplinary actions and recommended appropriate actions. Objective : 3 years of experience as an Operations Supervisor. Supervised efficient working ground service equipment as per company standards. Operations and Management Skills to Mention Food service supervisors handle a variety of managerial tasks on daily basis without actually holding a manager title. Promoted rapidly from starting position as data entry operator to office manager to Operations Supervisor. Supervised in pick pack operation with nearly 1,000 orders per day shipping via UPS/FedEx Parcel along with T/L and LTL Shipments. Owned completed and delivered annual performance evaluations for each associate and independently delivers related messages to associates. Subcontracted preventative maintenance to highly trained crews, resulting in decreased production downtime and decreased scrap. Provided oversight to the direction and accuracy of movement of inbound and outbound Express and LTL freight. Provided direct supervision to day-to-day operations and administration of the Logistics and Embarkation Section and personnel. Ensured company policies and procedures were followed by participating in accident investigations and safety procedures. Delivered products efficiently and cost effectively to our internal and external customers. The job of an Operations Manager is very stressful. Use this Warehouse Supervisor job description template to save time, attract qualified candidates and hire the best employees. Supervised all staff with responsibilities including interviewing, hiring, negotiating salaries, and performance evaluations. Followed master production schedules and changed as necessary. Coordinated with production department and material suppliers to ensure on-time delivery and quality standards. Performed root cause analysis and developed corrective action plans related to deviations from procedure. Administered company and regional programs related to safety practices and developed action plans to correct at risk behaviors. Obtained Green Belt certification for Six Sigma Methodology. It’s key to document your core skills throughout your CV, tailoring these to the industry you’re pursuing. Qualified Operations Supervisor successful in supervising the day-to-day operations of a large manufacturing plant employing 30 employees. Created and communicated Safety standards for the facility. Instituted daily safety meetings/communications to all associates over three shifts. Introduced Six-Sigma methodology to Supervisors and Management Staff by completing Lean projects. Increased throughput and efficiency by 8% in production by applying Lean and Six Sigma methodologies to effectively re-engineer processes. Developed and consistently fostered excellence in all facets of customer service, equipment processing, and sanitation operation. Operated various office equipment and software, utilized Microsoft Excel, Office, and PowerPoint. Directed, planned and organized production schedules and workloads, achieving economical and efficient utilization of personnel and facilities. Supervisors overseeing production and operation teams tend to earn slightly more than those who work in office or administrative settings. Worked closely with director of operations and operations manager on daily operations. Here's how Operations Supervisor is used in Operation Supervisor jobs: Here's how Customer Service is used in Operation Supervisor jobs: Here's how Facility is used in Operation Supervisor jobs: Here's how Company Policies is used in Operation Supervisor jobs: Here's how Logistics is used in Operation Supervisor jobs: Here's how Process Improvement is used in Operation Supervisor jobs: Here's how Payroll is used in Operation Supervisor jobs: Here's how Osha is used in Operation Supervisor jobs: Here's how Safety Procedures is used in Operation Supervisor jobs: Here's how Safety Meetings is used in Operation Supervisor jobs: Career Details for an Operation Supervisor. Supervised thirty hourly employees simultaneously * Coordinated inbound and outbound orders/shipments * Taught and enforced safety procedures to ensure secure work environment.
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