Close. Release Date: 1583735920. Check out the brand new Razer Gold. Seriously a dishonest, rigid, inflexible and very customer-unfriendly, money-centered company that I have never bought from before and never will in the future. Razer … IT DOESNT MAKE SENSE. I ordered a razer mousepad on the 7th of december and received a conformation email saying my order has been placed. Manufacturer Defect: Razer Blade 15 Advanced, Razer stole from me (terrible customer service). Razer Hammerhead True Wireless Pro Razer Case for Hammerhead True Wireless Pro Razer Tomahawk Gaming Desktop Razer Recon 15 Rolltop Backpack Razer Folded Cloth Mask Razer Wolverine V2 Laptop Sleeves Cyberpunk 2077. When asked to provide the appropriate receipt for the purchase they send me on yet another loop because i didn't send it in a pdf. My mouse had tons of glitches after the warranty expired. Try reaching out to/u/RazerCustAdvocacy here on Reddit. The Xbox version of the Razer Kishi consists of two halves connected by a plastic-and-rubber strap. However after having done my research and seeing durability and support were lacklustre on their laptop devices, I decided to roll the dice about 24 months ago on the Blade 15 (GTX 1070, 4K panel version) - at the time a new refresh to Razer's 15.6" format and had great specs and design compared to the market. We order a headset from razed after 3 days it’s not working.Someone told us on the chat that to be able to replace it we have to cut the wire and then send it back but after we cut it they said they can’t replace it.It’s a 145 pounds for God’s sake . Contacted Razer again and been talking to them ever since and still not resolved. Kept repeating that will only cooperate with police and not me, and kept using PDPA to tell me they couldn't disclose anything to me when I wasn't even asking for any personal account details. Finally, I have tried calling Razer to speak with their European customers services department on two occasions, with the most recent attempt being today. Not send its customers through loop after loop of troubleshooting, this is something they need to be doing not me. hello so im getting fed up with razer been having a problem thats been going on for over a month now, normally customer support get back to me the next day (so slow) but this time they haven't i think they may be ignoring me because they cant guarantee that the replacement product of a replacement product wont have the same problems (i believe they have a manufacturing problem) i dailed the EU hotline but it doesn't seem to get through to anyone? This thread is archived. The community is outraged. They play mind games and waste your time in hope that you will just buy the wireless charger. Regretted buying. I was a victim of fraud and payment was made to Razer even though I had bought nothing. Razer do not support their products. It’s also integrated into games to provide an immersive experience. WHICH company when they send a replacement asks you to send yours first. With the Razer Chroma™ SDK, game devs can create smart lighting effects that react to in-game events, such as flashes for … 2. Razer (Europe) GmbH Essener Bogen 23 22419 Hamburg, Germany Amtsgericht Hamburg HRB: 102467 Geschäftsführer: Min-Liang, Tan +49 (40) 4192 99300 Support Hotline Europe 00800-25233758 Monday - Sunday 09-18 CET You do not seem to stand behind your products.5. You will never hear back from Razer. GO Razer will not offer any genuine support for their products. Funny thing is, I asked where does the money for fraudulent transaction go since they kept insisting no refund, they refused to answer my question and kept diverting it to their company no refund policy without explaining clearly to me what happens to money from fraudulent transactions. Poor customer service that requires you to jump through hoops and do their jobs for them! Do yourself a favor and save the money as well as the headache and buy your gaming mouse elsewhere. Sent in RMA 2x.It is now Dec 12.I am told by CS to contact tech support:I hope your day is as great as mine!We sincerely apologize for the inconvenience this has caused you. !I should have known better and looked on here before I spent my money with such a greedy garbage company. Razer Gold Support. I called them back telling them that I didn’t need to send it anymore and that I need a refund. Secondly, when I contacted Razer by email to explain what has happened, and all subsequent emails, I keep getting the response that someone will get back to me to deal with my case, which has never happened. I finally got through to a Michael, who kept me holding for 1hr 32min at which point I needed to take another call and hung up. Are you kidding me ? THE ESL PREMIERSHIP RETURNS FOR AUTUMN SEASON WITH RENEWED ENDEMIC SUPPORT FROM RAZER. NOT EVEN A CUSTOMER AND I HAD A HORRIBLE EXPERIENCE. For replacement parts and service centre locations in the UK. 2. Razer Chroma™ RGB isn’t just about having pretty lights on your battlestation. Mouse specs: 16,000 DPI, 8 buttons, ambidextrous. However, upon contacting Qoo10, the money was immediately refunded with no questions asked. Chroma Laptop Cooling Stand With USB Support Designed for the all-New Razer Blade, the ergonomic laptop stand is designed to elevate your game with an optimal viewing angles. Online Store. And don’t worry, it has “for gamers. Horrible customer service. So basically they don't care about customers at all. © 2020 Trustpilot A/S. The world's leading brand in gaming, dedicated to provide revolutionary gaming technology and phenomenal design for gamers by gamers. Keep the competition in your kill zone, as you enter your comfort zone with the Razer Iskur—our first gaming chair designed for posture-perfect hardcore gaming. New comments cannot be posted and votes cannot be cast. I’ve had a Razer Blade 15 which had screen and WiFi problems. Contacted customer support for them to have me try a multitude of troubleshooting to fix the issue. Watch for help and advice on repairs, maintenance and assembly. My Razer laptop stopped working. Web-based help and support for your Razor product (will open a new window to US-based customer service webpage). Made by redditors, for redditors, to discuss RΛZΞR products. Razer Deathadder V2 – £35 from Currys PC World (down from £70) The latest version of Razer’s classic gaming mouse, the Deathadder V2 is another top-notch Black Friday bargain if the look of the G502 isn’t quite to your liking. We are so sorry to know that you still have issues on the laptop. The Razer Core X external graphic enclosure is incredibly versatile and compatible with Thunderbolt™ 3 systems running Windows 10 RS5 or later and Macs running macOS High Sierra 10.13.4 or later. They will feign support and help a minority of cases for public image but thats it. Razer's support team will respond to customer inquiries made on the monthly Technical Support sticky listed as the /r/razer subreddit from the /u/razercustadvocacy handle. Razer Warranty & Support in the UK. Razer … We manufacture razer headsets in Vietnam. Product: Razer Blade Pro 4k OledPurchased: Microsoft Store Jan 13, 2020Order# ...597.Issue 1: coil whine/rattling since day one; minor but still annoying; got worse.Issue 2: screen will not turn on when put to sleep, when restarting.Contacted Microsoft support 2x. Registration & Warranty. Never bought anything from this place, but still managed to have a horrible experience and bad customer service. My laptop gave me issues at the start of April of 2020. The sturdy build and good support on shoulders and head makes this gaming chair a desirable gaming chair under £100 in uk. report. Never again. The Razer Iskur’s lumbar support is engineered to prop up your posture and take pressure off your back, so you can maintain a form that allows you to game on, and on, and on. So 1. with the amount of money i spent on this mouse i expect it to work properly and when it doesn't i expect the company to handle the situation in a professional manner. And my issue still isn't solved. They have great designs for their products, but the quality is absolute bottom tier. You can also search the downloads library using the search field beside this text. Trying to send back an item for a refund? Workers are mistreated for labor exploitation. Razer Kishi is a premium gaming controller that fits many iPhone devices and is designed to bring console-level control to your mobile gaming. hey, I'm based in UK and have read your policy. Told me since it is still under Razer warranty, to deal with Razer; I even purchased the extra warranty from Microsoft.Contacted Razer initially on Sept 24. It has been 45 days since I began the refund process. Did you call on their support time, 13:00~16:00 german time? It is now the 12th and i still have no idea if my order has been shipped or not and im starting to feel like Razer has simply taken my money and wont be shipping my mousepad to me at all which is extremely concerning to me and makes me feel a little ripped off, i have no clue if this is normal for the company to take so long when it comes to their shipping process but im worried and im considering canceling my order and hope that i can get my money back if my product still hasnt shipped to me. Rzaer phones avoid, they will stop charging after some use and the only way to charge is via the razer wireless charging dock costing £60. It is now almost 2021. Support. Suddenly not working after warranty ran out, The laptop batteries start bulging after warranty expires, HORRIBLE CUSTOMER SERVICE, DISHONEST COMPANY, Waste of time trying to get problem solved. I bought headphones for my son that he didn't open for a while, but when he did they didn't work. Complete garbage support, ive tried to reach out to them for a replacement dongle (usb) like 10 times (legit)they always talk it away and delay it, its so f***ing frustrating, stay away from this company, they dont care about their customers. Razer is a company made up of gamers. Total waste of time. Post published: August 26, 2020; The longest standing UK and Ireland Tournament powered by Intel returns for the 2020 Autumn season for … Razer’s first monitor is a solid attempt, but there are plenty of other monitors out there that go way further with peak brightness and HDR support. Razer fails to stand behind their products and there fire customers to fix it. 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