In other words, an experienced interviewer picks up even the slightest signal given by the interviewee. Develop Your Emotional Intelligence. Why they ask this: This question is another one meant to assess your skill level and qualification for the position you’re applying for. If you want to serve your customers at the highest level, you have to work at it every day. 10 Simple Tips, Top 30 Recruitment Mistakes: How to Overcome Them, What is an Interview: Definition, Objectives, Types & Guidelines, 20 Effective or Successful Job Search Strategies & Techniques, How Big Data Recruiting will help you Hire Better, ATS Benefits: How it Improves Time, Quality and Cost Per Hire, Wisestep Chrome Extension: The Latest in Recruitment Automation, The Black Lives Matter Movement and the Workplace, Yoga at Workplace: Simple Yoga Stretches To Do at Your Desk, Mobile Monitoring Apps: A Risk or Opportunity for Businesses, Top 63 Motivational and Inspirational Quotes by Walt Disney, 81 Inspirational and Motivational Quotes by Nelson Mandela, 65 Motivational and Inspirational Quotes by Martin Scorsese, Most Powerful Empowering and Inspiring Quotes by Beyonce, What is a Credit Score? Actually, there are great reasons to work in customer service! Most of the people, are rude and angry, when things are not to their liking. Help Desk Interview Questions and Answers: IT, Computer and Analyst. ► Why is the second answer better? In a call center, the customers can spend so much time listening to automated voices, they forget … One would discover on how to work in a stressful environment. ⇛ Why Do You Want To Be A Flight Attendant? The person who has worked in a customer service job would have to learn how to leave the ego behind. For example, if you applied to this job because you want to help people solve … At times, one can communicate non verbally as well on other occasions, one would have to speak plainly. At job interviews, you have to work quite hard to communicate your motivation levels with the employer. Maybe you’re up for a promotion and want to show your boss exactly why customer service is important to their bottom line. I really enjoy the interaction with people and find no problem answering even the most trivial questions. They may also have to learn how to take insults from the customer as well as get scoldings from the boss, for no reason whatsoever. 2. The reason you want to be in customer service and what customer service means to you should go hand-in-hand. Working well with others is an essential skill for being … Describe what customer service means to you. I don't want to work in customer service anymore. Why Do You Want To Be A Flight Attendant? I want them to leave the premise with a big smile on their face What is most important in CS is simply to know your customer (kyc). https://careersandmoney.com/customer-service-interview-questions-and-answers/ - Link to Detailed Article Why do you want to work in customer service? The body language of the interviewee. At the same time, it is the duty of the customer service person to be very thorough and punctual with their job. Customers might yell at the customer service people. You may want to consider a career as a customer service representative! This definitely does away with the ego of the person, who works in a customer service job. Learn about all aspects of customer service: 14. After reading this article, you can continue reading the following: Let’s have a look at a customer service interview: Here are two answers to compare. 20 Job Interview Tips for Various Customer Service Jobs, ⇛ Technical Support Interview Questions and Answers. They also spend their time, trying to make the customers happy. I’d be proud to work … The person will also learn to be tough. This is because, they know that venting out their frustration on the customer might as well cost the person their job. You get to … Customer service representatives are the first point of contact for your customers, acting as the face of your company and driving loyalty, retention and … On the other hand, one should also realize that the customer care people are also human beings and they might make mistakes or could be they are not even guilty of it. It is seen that for most of the time, a customer service person is ill treated by the customers to a large extent. Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. Being a customer service rep., I manage to learn most customer… If you enjoy the experience, consider incorporating that feedback into your interview responses—this could be a useful jumping-off point for explaining why you want to work with the … Traditionally, this type of job processes and ships orders and handles complaints. As you can see, the second answer is full of positive energy and sounds better than the first one. 2) Teacher. So now I feel that working in customer service has definitely helped learn how to deal with different people and situations… To help local community and actively participate in the social sector is something that attracted me to your offer. What is said. How often have one shouted at the person on the other end, because things were not done exactly as they wanted, or there was some delay in getting what they wanted? Start by embracing the fact that customer service is difficult. They will have to forget the pride and respond to the requirements of the customer. The customer service also learn to handle pressure without getting hassled. 6 Reasons Why You’d Like a Career in Customer Service 1. Hands On Help – Being the first point of contact for customers is a huge part of any customer service career. 12 years of Experience within the International BPO/ Operations and Recruitment Areas. Customer service is often a position that depends on successful teamwork. Customer service is the backbone of any business, playing a crucial role in building a sustainable customer base and allowing companies to flourish. Reasons Everyone Should Work in Customer Service Industry: 5. This is because in customer service, you’ll generally have … Learn to … If a person hopes that people would treat them better and with respect, he should also make an attempt to try and be polite to others. If you are a sociable, outgoing person, then this should be a major draw for you. They provide information about products and services, take orders, respond to customer … Job Hunting Tips for New Graduates, 17 Interesting Habits of Exceptionally Charismatic People, Coronavirus Checklist Questions Employers Should Ask, How Coronavirus is Impacting the Recruitment Industry, How to Dress for Success as a Woman? I like customer service because I like to find alternative solutions for the clients. This article here tries to discuss the reasons why yo should work in customer service industry. Answer 1: I like dealing with customers even though many are irritating and irate. If you find yourself constantly jumping from task-to-task in your daily life, maybe you should reconsider work in customer service. Whether... 2. The chance to help. Whatever the conversation or rude behavior from the customer, more often than not, things are said in the heat of the moment. How it is said. Hence, they know the importance of a heartfelt sorry. (Note: It’s not that I hated talking to irate customers when I was an agent, but I … Whatever, the response from the customer, the customer service person have to behave respectfully. When one has worked in a customer service job, the person will learn to take anything that is dished out to them from the customers without losing one’s cool. If the person has worked in customer service, at one point in time, the person would learn to appreciate the true value of friendship. ► Answer 2: I love dealing with customers. Maybe you are that person, but unless you have a really credible reason why you do, keep it to yourself. One could go on to make a lot of friends. You also always have the chance of overtime and, as we all know, the more you work the more money you get at the end of the month. Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime. Loves Writing in my Free Time on varied Topics. 10 Reasons to Work in Customer Support 1. Since, it is a rare thing to be treated with kindness, most of the people goes on to learn the importance of kindness. The customer care person, learning to handle all this will also learn to handle frustration. Contrary to the overwhelming majority, some people actually call because they want help, have carved out time to listen, be patient, and, … A Customer service person always tries his best to fulfill all the requirements of the customers, so as to make them fully satisfied. You could say any of the following because they are good reasons, and most likely reasons the employer will want to hear from you. Hence, the customer service personnel try to be very thorough and punctual in their jobs. The customer service person normally meets with all kinds of customers, some very polite and soft spoken whereas many others are more often , pretty rude. One would also learn on how to listen properly to a person. Top 13 Reasons, “What Can you Contribute to the Company?” How to Answer. Hence, they learn the knack to deal with people. 17 Best Tips, What Can You Bring to The Company? But... 2. The superiors or... 2. The hiring manager will want to know that you're comfortable working with others and have the … Why it's Great to Work in Customer Service 1. It is also the duty of the customer service officer to try and rectify the faults made at the time. The person would also have a better knowledge and understanding of all aspects of a customer service job. One can also try to behave more humanely with the customer care people. I want them to leave the premise with a big smile on their face What is most important in CS is simply to know your customer … It is part of their job, to respond to people as per the requirements of the customers. In such instances, if a person is treated with kindness by the customer, then one is sure to appreciate it. Do you like helping people and solving problems? It is found that most of the people,who have worked in customer service job will turn out to be good listeners. While it might seem like they’re asking you why you want to work … Working in customer service is definitely no easy job. One has no right to demand and expect for respect, when one does not give it. It is common knowledge that the job of a customer service … Proverb. ► Answer 1: I like dealing with customers even though many are irritating and irate. Extensive experience in Complete Recruitment Life Cycle - Sourcing, Negotiation and Delivery. It’s A Great Way to Increase Your Overall Job Skills. One way to find out what the employer is … Which of the two would you rather hear at a job interview? i like customer service because i like to interact with persons of different thought, and i think i have the ability to convince them with my communication skills, that why i like customer service the most. They try and make it easy for others, probably hoping that someone would help them if there was requirement for it. Having to work in a team, and developing better customer service teamwork is one of the fundamental keys to a consistent customer experience. Do not fret if things go haywire, while on the job. Given that, most of the people who have worked in customer service jobs are very polite and helpful, they find themselves doing favors for others. For this reason the person who has worked in the customer care before would be happy with whatever time they can get off. Efficiency and actual customer service don’t mix. Learn to work in stressful jobs: They would know how to communicate, according to the requirement of the customers. While your customer might need help this time, they probably don’t want to reach out to you every single time they stumble onto the same issue.. That’s why … Customer service representatives interact with customers on behalf of an organization. Finally, customer service is about clearly explaining solutions to … I just can't bring myself to go in another day and deal with my co-workers who DON'T do their job and cause me to not only have to … We all know the irate/irritating customers, but job interviews are not the place to volunteer your views about them. Sample answers to “why do you want to work for us” I like the philosophy of your company. It starts with a very clear statement and strengthens this with several more affirmations. One would also learn to not hold the customer service person responsible for the trouble they encounter. The people who have worked customer service jobs will do well even under pressure. However, when it was time to apologize, very rarely have a customer ever come forward to do so with the customer service personnel. Why do you want to work as a customer service representative? They might not have meant what they said. One major advantage to working in a customer service job, is that the person would also get training on how to speak to the customers, thus learning to communicate well. Read on for a list of reasons why you should work in customer service. It's a given that you'll develop people skills while working in a customer … I like customer service because I like to find alternative solutions for the clients. Some individuals want to establish a career … How to Answer, Why Education is Important? Whatever area of customer service you work … These signals can be divided into three groups: Or, perhaps you’re a founder who needs to convince investors to allocate more funds to build a robust customer service … ⇛ Call Center Interview Questions and Answers: Call Center Interview Tips, Where do you see yourself in 5 years time, Desktop Engineer Interview Questions and Answers. Working for long hours, without any time off would make a person to appreciate whatever free time they can get. The customers behave rudely with the person. 3. It gives a clear impression of a highly motivated person who provides high standards of customer service. However, if the customer had ever worked in a customer service job, they would know, how much the rude behavior might have hurt the customer service person. The question ‘why would you like to work in customer service’ is among many other motivation questions asked in a job interview. This is a good question to start with, as it will give them a chance to explain to you what their interests are and why they are particularly interested in working in this field. When one is in a customer service job, one quite often encounters all kinds of people. It has been seen that most of the customer service jobs, require the person to work hard, without getting much time off. 16 Reasons Why Everyone Should Work in Customer Service 1. I think this is obvious, but it really helps to build your communication skills. At the same time, they rarely get appreciated for the job well done. According to American Express, more than two-thirds of American consumers say they are even willing to spend more with brands that provide a superior customer service. Even though jobs in customer service vary, there are basic principles of good customer service that are important for every employee to follow. The superiors or customers both keep an eye on the customer service people and how they are going about their job. Since, working in customer service jobs one comes face to face with a lot of people. Now, it has been seen that customers get angry at the customer service for quite often very simple things. More often than not, it has been seen that a customer service person will have to deal with anger and frustration from the customers because a job has been delayed or not been successfully completed. This might add up to the pressure that a customer service person goes through while doing the job. Making A Difference – The … One would learn how to spend more time on finding a solution rather than wasting time fretting about the damage. Waiting to hear it often, the person who has worked in customer service would not have any inhibition to part with a heartfelt apology, if it is so required. Of course, if you are shy and don't like talking to strangers, then a customer service job might not be an ideal option. Curious about what those benefits might be? How to Improve Your Credit Score, Who Are the Highest Paid Athletes in the World, What are the Highest Paying Jobs in New Zealand, Can’t Find a Job After College? Why customer service? A nice customer service employee leaves work feeling offended and doubtful; you, the nice introverted customer service employee, leave work feeling offended, doubtful and drained. You’ve got to deal with a lot of people, some borderline crazy!! It is seen that if the job, for which they called up the customer service is completed satisfactorily, the customers would be totally happy. Many a times, a person working in a customer service have had to hear it from the customers for no reason whatsoever. Customer Service Interview Questions and Answers: 1. Why Do You Want To Work in Customer Service? Everyone Needs Assistance. How often have one been frustrated or angered because the customer service person chose to not accept a coupon, which has expired validity date on it. One would discover on how to work in a stressful environment. If you want all of your customers to experience something meaningful from customer service interactions, you’ll need all of your team members to work … The speaker shares one of his innate values when stating, ‘I get a deep sense of satisfaction helping customers.’, By speaking about your beliefs, you partly address the question, ‘Are you the sort of person we can work with?’. Good customer service takes team work. This is because the motivation level of each and every candidate is verified. If the person has ever worked in customer service they would have experienced the shouting and rude behavior from the customers. They will also learn patience, because if they react or appear as rude as the customer, the service person might lose the job. It becomes an intrinsic quality within the customer service person, so that they go on to listen to people while they talk. I enjoy treating people as I want to be treated and seeing how quickly a situation can change. Learn to be thorough and punctual in the job: The Best Chrome Extensions for Recruiters Are, Coronavirus and Working From Home Policy Best Practices, How to Work From Home Remotely as a Recruiter, How to Prevent Coronavirus by Disinfecting Your Home, How to Write an Elite Executive Resume? On the other hand, the first answer is an answer from a person who may provide good customer service but only because s/he is forced to. 2. However, I do realize that my job depends on the customers’ satisfaction and therefore I make a big effort to satisfy them. A customer service person would learn to take everything in stride. Why do you want this job? Speaking of money, customer service can be a well-payed sector to work … 1. For this reason, it would be best if a person can choose to be polite and treat the customer care personnel or other person with kindness. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. However, I do realize that my job depends on the customers’ satisfaction and therefore I make a big … Why customer service? One would also learn patience. If you can’t be a team player, you are not going to find the best customer service job. 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